How healthy is your Customer Success engine?
Find out in 2 minutes. A free maturity check across onboarding, health scoring, renewals and tooling — built by a CS leader with hands-on experience running global teams in cybersecurity and infrastructure SaaS.
CS Maturity Check
1 / 8Your CS Maturity Score
Fractional CS leadership, without the full-time hire
I plug into B2B SaaS teams to build the systems that drive retention and expansion — then hand them over running. Technically fluent enough to talk to your engineers and your customers' security teams.
Onboarding & Adoption
Time-to-value frameworks, milestone playbooks and adoption tracking that get customers live and sticky, fast.
Health Scoring & CS Ops
Health models, risk signals and reporting in Gainsight, Salesforce and BI — so churn shows up before the renewal call.
Renewals & Expansion
Commercial CS motions with GRR-based goals, renewal forecasting and expansion plays tied to real product value.
Built CS teams. Now I build yours.
I'm a Customer Success leader with ~15 years across cybersecurity and infrastructure SaaS — spanning technical support, product management, sales engineering and CS leadership. I built and led a global team across the US and Europe, transitioned it to commercial ownership, and developed the health scoring, onboarding and risk frameworks behind it.
That technical-plus-commercial range is rare — and it's exactly what early-stage SaaS founders need when their first CS function has to deliver both adoption and net revenue.
Get your full breakdown
Tell me a little about your setup and I'll send a personalised breakdown of your health check plus where I'd start. No pitch deck, just a useful read.
office@braindrive.io